FAQs

About Jieroutdoor

The Jieroutdoor believes gathering with others outdoors is an antidote to the stresses of modern life, and provides an opportunity to reconnect with each other and ourselves.

Jieroutdoor produces outdoor gear of the highest grade for adventurers and outdoorsmen. Learn more about our history and mission.

Choose Jieroutdoor for its commitment to delivering high-quality outdoor gear and exceptional customer experiences, with a focus on innovation, modular design, and customer satisfaction.

All Jieroutdoor gear comes with a lifetime product guarantee and is designed to be durable enough to pass on to the next generation. Each Jieroutdoor product is strictly tested by our quality control team to ensure each item is as functional and beautiful as possible.

Jieroutdoor is well-known for its durable, ultralight titanium products and exceptionally compact cookware set. Our products are designed to save your backpack space as much as possible. The nestable design is one of our design features. Explore our Backpacking section to select cookware, tents, grills and more.

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Generally, orders are shipped from these warehouses, but when the warehouse is out of stock, we will also ship them from China in time.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at 
support@jieroutdoor.com. If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at
support@jieroutdoor.com.

For return shipments, we require the customer to pay for shipping back to our warehouse.

Guaranteed for Life

Jieroutdoor submits all of its outdoor hard goods to the highest standards of engineering and testing to ensure long-lasting durability in even the most challenging outdoor conditions. Our company proudly takes full responsibility for the high quality of our products.

If anything is unclear or a product requires service, we will be happy to answer any questions through Jieroutdoor User Services support@jieroutdoor.com.